Agentic Commerce

[02] Always-on AI storefront

Your shop thatnever sleeps.

Custom ecommerce, an agentic runtime, and integrations across your store, Facebook, Instagram, and WhatsApp give every shopper a fast buying assistant that recommends, recovers, and converts round the clock.

2 week deployment
31%Cart recovery
$18.4k +Recovered
4.8×Faster replies
Shop is awake
24/7
AC
Agentic Commerce OS
Agent floor
12
selling agents active
C
Concierge
Product guidance
8 live
R
Recovery
Cart rescue
3 live
M
Merch
Bundle offers
12 live
Agent revenue
$42.8k
+28%
Recovered carts
31%
+9 pts
Live sessions
126
now
Live shopper intent
Agents turning questions into orders
3 active
Maya C.
Trail shoes under $160
$148
Concierge agent handling next step
Leo P.
Skincare refill
$86
Merch agent handling next step
Nora S.
Shipping question
$214
Recovery agent handling next step
Conversion path
AI-assisted funnel
Live
Intent
Matched
Checkout
Next action
Offer size guide to trail shoe shoppers

Trusted by

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linen & co
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VERVE
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ARCADE
linen & co
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Haven
STITCH
parcel
Loom
FIELD
VERVE
maison
GROVE
Drift.
VESSEL
Ember
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wayward
ARCADE
linen & co
NORTH
Haven
STITCH
parcel
Loom
FIELD
VERVE
maison
GROVE
Drift.
VESSEL
Ember
SOLE
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ARCADE
linen & co
NORTH
Haven
STITCH
parcel
Loom
FIELD
VERVE
maison
GROVE
Drift.
VESSEL
Ember
SOLE
wayward
ARCADE
linen & co
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parcel
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VERVE
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GROVE
Drift.
VESSEL
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ARCADE
linen & co
NORTH
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STITCH
parcel
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VERVE
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parcel
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VERVE
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linen & co
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STITCH
parcel
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VERVE
maison
GROVE
Drift.
VESSEL
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linen & co
NORTH
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STITCH
parcel
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VERVE
maison
GROVE
Drift.
VESSEL
Ember
SOLE
wayward
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linen & co
NORTH
Haven
STITCH
parcel
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VERVE
maison
GROVE
Drift.
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Ember
SOLE
wayward
ARCADE
linen & co
NORTH
Haven
STITCH
parcel
Loom
FIELD
VERVE
maison
GROVE
Drift.
VESSEL
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linen & co
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0%

Average cart recovery

per campaign

0.0×

Faster than human-only

reply speed

24/7

Always-on coverage

zero downtime

$0k

Monthly revenue recovered

per deployment

The problem

5 layers

Where traditional commerce leaks revenue & operations

Most stores lose money in five predictable places—from first visit through support and marketing. Browse each layer to see what breaks, and why it costs you revenue and time.

Shoppers drop off before they buy

You pay for traffic, but most visitors never finish checkout. People leave at every step—and most stores can't pinpoint where revenue is actually lost.

What goes wrong

  • 35–60%

    Visitors leave right away

    Slow pages and unclear product info mean most traffic never really starts shopping.

  • 30–50%

    Questions go unanswered

    Sizing, shipping, and fit doubts stall shoppers when there's no instant help.

  • 25–35%

    Carts are abandoned

    No timely nudge, urgency, or cross-sell—so warm intent fades before payment.

  • 10–20%

    Payments fail without recovery

    No retry or follow-up at checkout—so sales die at the last click.

Five layers · one silent margin drain

What Novelty Lab does

One agentic layer. Every leak closed.

1

Listen

Understands intent

Agents read shopper signals from search, chat, cart state, and social conversations.

2

Act

Makes the next move

They recommend products, answer questions quickly, create bundles, and recover hesitation.

3

Convert

Guides checkout

The agent hands shoppers into checkout with the right offer, policy, and product fit.

Integrations

Works with your store, social channels, and support stack.

S
Shopify
W
WooCommerce
B
BigCommerce
St
Stripe
K
Klaviyo
G
Gorgias
Z
Zendesk
Fb
Facebook
Ig
Instagram
Wa
WhatsApp
S
Shopify
W
WooCommerce
B
BigCommerce
St
Stripe
K
Klaviyo
G
Gorgias
Z
Zendesk
Fb
Facebook
Ig
Instagram
Wa
WhatsApp
[STUDIO] THE SOLUTION

Agents that close each leak in the journey.

Novelty Lab builds custom commerce, selling automation, and channel orchestration on one agentic runtime—so revenue recovers, support deflects, and ops stays in sync with what shoppers actually see.

One storefront. One source of truth.

We build your custom store and wire catalog, price, and promos into the agent runtime—so PDPs, assistants, and campaigns stop contradicting each other and ops stops learning about mismatches from angry customers.

  • Fix oversells and price drift with live sync across channels
  • Bundles, locales, and merchandising rules agents can actually use
  • Brand experience stays yours—automation runs underneath
Your catalogproducts · price · rulesPlatformone source of truthWeb storeAssistantsCampaigns

Operator console

Automation with clear business controls.

The agent can move fast across your store, Facebook, Instagram, and WhatsApp, but every action is grounded in catalog data, policy rules, and escalation paths your team controls.

99.9%
policy checked
4.8x
faster replies
12
agents live
0
missed carts

Guardrails

Before any action goes live.

Approved
1
Catalog and inventory synced
2
Brand voice and policies applied
3
Margin and discount rules checked
4
Human handoff when confidence is low

“It gives our store and social channels a real-time buying assistant, without giving up control of discounts, product promises, or customer experience.”

FAQ

Questions before your agents go live.

Designed for commerce teams that need speed, control, and measurable revenue impact.

It connects to your custom storefront, catalog, carts, orders, customer conversations, social channels, and policy sources through your existing commerce tools. The agent uses that context to recommend, recover, and guide checkout without changing your storefront workflow.

2-week sprint

What to build. What to connect. Why it wins.

We prioritize what to ship, map how your store and channels connect, and model the ROI case leadership can approve—in two weeks, before you commit to production.

Book discovery
ScopeIntegrationsBusiness caseRoadmap